Refund policy
We want you to love your swimwear. If something isn’t quite right with the fit, you can return or exchange your item within 14 days of receiving your order.
We offer free exchanges and $10 returns (the fee covers return shipping and repackaging costs).
💌 How It Works
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Contact us by replying to your order confirmation email or sending us a message with your order number and whether you’d like a return or exchange.
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We’ll send you a prepaid return label within 24 hours of receiving your request.
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Your parcel must be marked as sent back (e.g. show UPS receipt) within 14 days of receiving your item.
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Items sent back without first requesting a return will not be accepted.
👙 Condition Requirements
To be eligible for a return or exchange, your item must be in the same condition that you received it:
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Unworn, unwashed, unaltered, and undamaged
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In its original packaging, with all tags and hygiene strips attached and unaltered
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Free from makeup, deodorant, creams, fake tan, perfume or other marks or odours
👉 Swimwear must be tried on over underwear and avoid oils, lotions, and deodorant before trying on.
Items that do not meet these conditions will be returned to you at your expense.
🔁 Exchanges — Free
We offer free exchanges for a different size or color of the same style.
Once your original item is received and inspected, we’ll ship your new item at no extra cost via standard shipping (5-8 days)
Once an item has been exchanged, it is considered final sale and not eligible for further returns or exchanges.
💳 Refunds — $10 return shipping & repackaging fee
If you choose to return any item for a refund, a $10 fee will be deducted from your refund total.
This fee helps cover return shipping and repackaging costs and applies to all refunds, whether you’re returning one item or your entire order.
In addition any original shipping fees paid as part of your order will not be eligible for a refund.
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We inspect all returns within 2 business days of receiving them.
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If approved, your refund will be processed to your original payment method within 10 business days after inspection.
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Please note that it may take additional time for your bank or credit card company to post the refund.
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Refunds can only be issued to the original payment method. If you no longer have access to that payment method, you’ll need to contact your bank to claim the funds once the refund is processed.
🩵 Damaged or Incorrect Items
We carefully inspect every order before shipping. However, if your item arrives defective, damaged, or incorrect, please contact us immediately by replying to your order confirmation email so we can make it right.
💬 Questions?
You can always contact us by replying to your order confirmation email for any questions regarding your return or exchange.